On 10th of February Mr. Andrew Bunn, General Manager Indonesia of Lufthansa German Airlines, was the guest speaker at our first German Centre Indonesia Business Luncheon in 2010.

With his presentation titled: “Flying in 2010 - An Insider's guide to the Airline Industry”, Mr. Bunn not only introduced the key facts of the Airline Industry and informed about Lufthansa in 2010, he also provided insider knowledge and valuable tips to us as air passengers. Furthermore he highlighted on Lufthansa’s Customer Feedback Management, i.e. how they respond to the passengers’ feedback.